New Rules for Women, available at Amazon (http://www.amazon.com/dp/0982056982/).]]>
What Makes Teams Smart? (Hint: Women)
New research reported in the New York Times shows that one of the most important characteristics of effective, or smart, teams is that they include a lot of women—not just equal numbers, but actually more women than men as team members. This is more proof that organizations need more women at all levels and in all functions because most decisions of consequence, in every type of organization, are made by teams or groups. The authors of this new study, Anita Woolley, Thomas W. Malone, and Christopher Chabris, report being surprised to find that the smartest teams had three characteristics in common:
- The members contributed equally and were not dominated by one or two members.
- The members individually scored high on a test that showed skill at reading complex emotional states in the eyes of others. Even in virtual teams, where people could not see each other’s faces, the researchers reported that smart team members scored high in theory of mind, or “the ability to consider and keep track of what other people feel, know, and believe.”
- The teams with more women outperformed teams with more men.
Cultural Differences and Conflict Avoidance
New Rules for Women, available at Amazon (http://www.amazon.com/dp/0982056982/).]]>
Women Get Interrupted: Four Ways to Stop This Pattern
my clients and many women in my research talk about how difficult it is to get their ideas heard in meetings and about the double binds they find themselves in when they try. Kathy, a technology manager in her thirties, explained, “They say that men interrupt each other all the time and women don’t. If I’m in a meeting and I interrupt, I get in trouble, but I don’t see men get in trouble when they interrupt me. They say that women don’t do it, but when you do, it’s seen as very aggressive and inappropriate.” Alice, a technology manager in her fifties, said, “There were eight men on the team and I was the only woman. It was a constant battle [to get heard], and I almost had to be perceived as a bitch to get my point across—and then I was perceived as a bitch.” Eventually Alice left this team and took a lesser assignment. In both cases, Kathy and Alice worked in predominantly male environments and were seen as aggressive and inappropriate when they pushed to be heard. It’s not uncommon for women of all ages in these environments to feel they are in a no-win situation and to then become silent in team meetings, or to leave, to the detriment of the team. In a recent article in the New York Times, Adam Grant and Sheryl Sandberg wrote about the pervasiveness of women being interrupted or having their ideas shot down before they even finish speaking in meetings. They reported new studies showing the broad scope of the double binds for women in many workplace settings when they try to contribute their ideas. One study from Yale psychologist Victoria L. Brescoll found that “male senators with more power (as measured by tenure, leadership positions and track record of legislation passed) spoke more on the Senate floor than their junior colleagues. But for female senators, power was not linked to significantly more speaking time.” Another study by Professor Brescoll asked professional men and women to evaluate the competence of chief executives. She reported that “male executives who spoke more often than their peers were rewarded with 10 percent higher ratings of competence. When female executives spoke more than their peers, both men and women punished them with 14 percent lower ratings.” Grant and Sandberg report other studies showing that men who spoke up were rated as more helpful, while women who spoke up did not receive any increase in perceived helpfulness. We need to interrupt these patterns of double binds and punishments for women who try to speak up. These patterns not only harm and discourage women from participating, but also deprive organizations and teams of valuable ideas. Here are four tips to interrupt gender bias:
- Share ideas anonymously. Sandberg offered this method of soliciting suggestions and solutions to problems anonymously, to create a gender-blind environment for the evaluation the ideas. She compared this method to the discovery made by some orchestras that the only way they could achieve gender balance was to hold auditions behind screens so that the gender of the applicant was not known by the selection panel. It was also necessary for applicants to enter the audition on a carpet so that the sound of women’s high heels did not give them away as they entered. Magically, with the implementation of anonymity, these orchestras began to hire significantly more women.
- Encourage women to speak. Leaders need to notice when the women on their teams may have given up and stopped participating and then invite them to speak.
- Institute a “no interruptions” rule. Grant and Sandberg share this best practice used by a colleague that worked to make his whole team more effective.
- Increase the number of women in leadership. The presence of more women in leadership shifts these dynamics as people get used to women speaking and leading.
Triangulation
Women Are Better Leaders Than Men
New research conducted by the leadership consultancy Zenger Folkman and authored by Bob Sherwin shows women scored higher than men on twelve of sixteen leadership competencies at all levels of management, including the executive level. So why is it that, worldwide, only 3–4 percent of CEOs are women? Two key reasons why women continue to experience a glass ceiling at senior levels are
- The persistence of negative stereotypes about deficiencies in women’s leadership capabilities despite more and more data showing the inaccuracy of these stereotypes.
- Second-generation bias, defined by Debra Kolb and Jessica Porter in their new book, Negotiating at Work, as, “an organization’s policies and practices that appeared gender neutral [but] could have unintended but differential impacts on different groups of men and women.”
About This Study
The sample for the Zenger Folkman study included the 360-degree feedback data for 16,000 leaders in a wide variety of industries. Two-thirds of the leaders in the study were male and one-third female. All participants had feedback from their managers, direct reports, and peers.Research Findings
Women scored higher than men on twelve of sixteen leadership competencies measured by the 360-degree feedback assessment, and ten of these differences were statistically significant. One surprise in the findings was that while most people polled by the researchers assumed that women would excel in the nurturing competencies (developing others, inspiring and motivating others, relationship building, collaboration, and teamwork), in fact, these were not the strongest scores for the women. The largest positive differences for women were in taking initiative, displaying integrity and honesty, and driving for results. Women also outperformed men in the nurturing competencies, but their strongest scores were in getting tasks done and delivering results—counter to some negative stereotypes about women leaders. These results held up across functions usually considered traditionally male, such as sales, legal, engineering, IT, and R and D. The study’s author notes, “Only in facilities management and maintenance do [women] not do well.” Also, the higher the women rose to the executive level, the more positively they were perceived. I think it is significant that this last finding is based on feedback from people who actually knew and worked with the leaders. In contrast, the “likeability” literature, reviewed in my previous blogs, seems to show conflicting results when women advance, but that research is based on hypothetical leaders described in case studies and may not be as meaningful as the findings reported here.How to Chip Away at Negative Stereotypes
- Be informed. Keep a file of articles with research showing positive findings about women in organizations. In addition to the information reported here about women being better leaders, I have written in previous blogs about other positive research findings, including
- Men are more confident, but women are more competent.
- When women lead, performance improves.
- Start-ups led by women are more likely to succeed.
- Innovative firms with more women in top management are more profitable.
- Companies with more gender balance have more revenue.
- Inform others. Circulate articles reporting positive data on women that challenge existing stereotypes and help make the case for promoting women. Make sure to include your boss on the list you send information to, and bring it up with her or him from time to time. This can help your boss justify fighting for an opportunity for you behind closed doors.
- Join with others. Join with other women and men who want to identify the second-generation bias in the policies and practices in your organization and raise them up for scrutiny and change. Second-generation bias, as described by Kolb and Porter, is unintentional and invisible, but can create significant barriers for women and other nondominant groups. You can work with others to make biases visible and open a pathway to change.
Transknitting in Practice
other daughter must have told her. “Why are they talking about me?” he asked. “Don’t I have a say about who talks about me? And besides, why does Patty care whether or not I’m sick after all this time?” “You don’t have a say, she doesn’t care, and,” I answered, “this isn’t about you.” “What do you mean ‘it’s not about me’?” he said. “I’m the one they’re talking about.” “They are transknitting,” I replied. “You are not the point. They are using information about you to do their mother-daughter relationship work. This is really not about you.” They were talking about Mike to connect, just as my mother and I talked about people we both knew to connect. There was no negative intention toward Mike. His daughters and their mother were engaging in one of the positive types of talk. An excerpt from my book, New Rules for Women, available at Amazon (http://www.amazon.com/dp/0982056982/).]]>
When Gossip Is Positive: Introducing Transknitting
Dr. Peggy Drexel reports in the Huffington Post that a research team from the University of Amsterdam found that 90 percent of total office conversation qualifies as gossip. But while gossip, or talking about other people, is generally assumed to be negative, mean, or destructive, the positive side is often overlooked. Here are some examples of the positive results of sharing information about others:
- Gossip is a currency for building friendships.
- It builds social bonds.
- It builds business networks.
- It builds teams.
Sharing Gossip and Transknitting
As the scene opens, Janice, the supervisor, is sitting alone at her desk. Her employee, Cynthia, approaches her.
Cynthia is quite agitated as she explains to Janice, “I really need to talk to you about something. I have to ask you,” she says in a pleading tone, “please don’t tell anyone in the office. My husband just left me, and it was a surprise. I can barely deal with it. I’m barely functioning here,” she says, choking back tears. “On top of that,” she goes on, with her shoulders and head slowly drooping forward, “I just got back from the doctor and I have to have a hysterectomy!”
“Oh my goodness,” exclaims Janice with a look of concern on her face as she reaches over to pat Cynthia on the arm. “I’m so sorry to hear this.”
Cynthia goes on to explain about her need for privacy. “I really need to keep this quiet.” She looks Janice in the eyes pleadingly. “I don’t want people coming up to me. I can’t deal with it emotionally right now. It’s just too much. Is that all right?”
“I understand completely,” Janice says.
We next see Janice as she enters the lunchroom with a worried frown creasing her forehead. She is trying to maintain her resolve to keep quiet as she approaches two women waiting for her at a table for lunch. “Uhh!” is the sound of her resolve escaping as she loses the battle. “I just had a—you can’t say anything!” The two women agree. “Cynthia’s having a hard time, and I just want to, you know—this has to be confidential. But we really need to support her and to help her. She’s having problems in her marriage, and female problems, too. I can’t go into the details. I trust you two to keep this under wraps. I’m just saying something because we just really want to support her.”
The two women agree, “Yes, of course!”
After a quick lunch, Janice gets up to leave. After she leaves, one of her lunch partners, Andrea, gets up and goes over to another table with two women having lunch and sits down.
Practically whispering, she asks, “Did you hear about Cynthia?”
“No, what?” they say, leaning in with curiosity, glad to be sharing what is apparently a secret.
“Yeah, she’s got some female problems and some marital issues. You have to keep it quiet, though. Don’t tell anybody where you heard this from. All right? You know, we just want to be there for her and make sure to support her.”
The two women mumble their agreement, and they all get up and go their separate ways. One of them, Sandra, sees Cynthia in the hall and goes over to her. “Oh my gosh, Cynthia, I just heard,” says Sandra, as all the color drains from Cynthia’s face and her mouth sags open in surprise. “I’m so sorry about everything that’s going on! I’ve had two miscarriages myself, so I know what it’s like. And, you know, my husband and I were separated for a time.” Cynthia is mortified as it hits her that everyone knows, and she hides her face in her hands. “We were able, through counseling, to work it out, though, so don’t give up,” says Sandra.
“Gotta run!” She hurries off, noticing that her supportive comments have not been well received and feeling a little bit hurt about it.
Cynthia groans. The role-play ends.
As I watched the role-play, I thought, “Yuck! Another role-play about gossip!” But when I asked the group to discuss what they had seen, an argument broke out about whether or not this role-play was about gossip. I was baffled. I could not understand what the argument was about, but the group quickly changed the subject and went on to discuss the other three role-plays that had been performed. I left the session still confused about that argument. An excerpt from my book, New Rules for Women, available at Amazon (http://www.amazon.com/dp/0982056982/).]]>How and When to Tell the Boss That You’re Starting a Family
Claire Cain Miller of the New York Times explains that while having children is a routine part of life for working women, the attitudes in American culture about gender and work have not caught up with the fact that women have shown they can be both mothers and productive employees. By the same token, assumptions that men should be breadwinners and not caregivers have also not changed. The results are discriminatory for both women and men in different ways:
- Mothers are less likely to be hired for jobs, to be perceived as competent at work, or to be paid as much as male colleagues with the same qualifications. They are seen as less stable than women with no children or men.
- Because men with children are seen as more stable, they are more likely to be hired than childless men and are paid more. But men with children who want to take family leave or use flexible work arrangements to be caregivers receive worse job evaluations and lower hourly raises and are at greater risk of being laid off.
- There is no legal protection for pregnant workers. A bill called the Pregnancy Workers Fairness Act, requiring employers to make “reasonable accommodation” for workers who become pregnant, does not have enough support in the US Congress to pass.
- Tell your boss as soon after the first trimester as possible to allow time for planning.
- Know your legal rights, company policy, and the insurance benefits available to you for maternity/family leave.
- Think about your work calendar and begin planning early for big events or deliverables that will occur during your absence. Develop a detailed draft work plan for coverage of your responsibilities, and review this with your supervisor.
- Talk with your boss, or HR, about the available facilities for breast pumping so that you know whether breast-feeding is an option when you return.
- Determine the amount and type of contact you do or don’t want during your leave, and discuss this with your boss. Develop a communication plan for letting your colleagues and clients know who to communicate with while you are on leave.