New Rules for Women, available at Amazon (http://www.amazon.com/dp/0982056982/).]]>
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What Men Gain When Women Are Successful
new research, reported by Sheryl Sandberg and Adam Grant in the New York Times shows that gender equality is good for men, too. Consider some of these benefits for men in organizations:
- Bringing on more women makes work teams more successful.
- Women bring knowledge, skills, and new networks to the table.
- Women take fewer unnecessary risks.
- Women tend to collaborate in ways that strengthen teams and organizations.
- Venture-backed start-ups with higher numbers of female executives are more successful.
- Firms with more women in senior leadership generate more market value.
Deep Patterns from the Middle School Lunchroom
I expect them in adolescence. I don’t expect them at forty-five or fifty. Oh, I’m certain that the bullies in junior high school are still bullies today. Have you been to a high school reunion?
Although these behaviors are frequently said to be related, few studies have been conducted to make a direct connection between adolescent “mean girl” behavior and adult women’s experiences with each other in the workplace. Yet the connection seems obvious and could explain why the negative experiences of women with each other in the workplace are so pervasive. These behaviors probably reflect marginalized group behavior that is ancient, deeply held, and learned at a very young age. A frequent question from my audiences is, “But aren’t things different now for girls than they used to be, with Title IX and access to sports?” While some situations have surely changed, and change is always happening, two excellent studies conducted in 2002 and 2003 that covered diverse groups of girls from first grade to high school in various parts of the country found that the messages adolescent girls still receive have not changed in significant ways. Girls still learn from the larger culture that how they look (being skinny and blond) is more important than how smart or talented they are—and so many girls, including girls of color, have no hope of ever measuring up to the cultural standard. There is still a widespread expectation among girls that they will subordinate their own dreams and goals to please a man when they grow up and that they will be the primary caregivers in their families. Check out the magazines and websites that adolescent girls read to find these types of messages. Girls may now expect to work once they are parents, but they still may not expect to be the primary breadwinner unless they have grown up in a single-parent household. An excerpt from my book, New Rules for Women, available at Amazon (http://www.amazon.com/dp/0982056982/).]]>Women in Technology: Outsiders Within
I often hear two commonly held myths from my audiences when I make presentations on gender in the workplace: Myth #1: Things must be different for the younger generation of women and men in the workplace—gender dynamics, in general, must have changed for them. Myth #2: Technology firms like Google, as young companies that reflect youth culture, must have postsexist cultures. My audiences reason that surely young women do not have the same challenges that older women face in more mature organizations. Sorry, but wrong on all counts. In a recent article in the Boston Globe, author Callum Borchers notes that even though high-tech companies create “hip” workspaces to promote creativity and attract young workers, they still have “shades of man cave everywhere.” Borchers explains that the combination of beer kegs, ping-pong tables, Xboxes, and networking events after hours during family time can leave female workers feeling like outsiders. In addition, some women describe hypercompetitive, clubby, and aggressive work styles in these companies that reflect an adult frat-house culture where they receive subtle messages that they do not belong. And the messages are not always subtle. Two different women in the gaming industry in Boston recently received, at different times, online rape and death threats telling them to get out of the gaming world. Not all women in technology feel this way, of course, or have these negative experiences, but the low numbers of women in technology probably reflect a number of factors, which include subtle messages, pervasive stereotypes about women not being capable in math and science, few role models, and pervasive unconscious discrimination. Here are some statistics:
- 15–17 percent of technology employees in most Silicon Valley companies, which includes Facebook, LinkedIn, and Google, are women.
- 26 percent of computer science professionals nationwide are female, while 8 percent are black and 6 percent are Hispanic.
- 3 percent of venture-backed technology start-ups nationwide have a female chief executive.
- Invite women to pitch ideas inside the company to overcome a tendency for women to hesitate until they feel their idea is perfectly developed.
- Form gender-balanced panels to interview applicants for open positions or to consider promotions to overcome unconscious bias that results in women not being hired or promoted at the same rate as men.
- Establish a private room for breast pumping to help attract the best young female talent, and develop family-friendly policies. Women pay attention to these details when deciding where they want to work.
- Establish mentoring, sponsorship, and support programs for women within the company.
- Fund scholarships for women to study math and science, and sponsor competitions that include lots of women.
- Create networking events during work hours or that families can attend (instead of golf outings or after-hours drinking and cigar parties—yes, these still occur).
- Encourage men to be allies and redirect attention to women’s ideas when women are ignored in meetings.
- Raise awareness of the double binds that women face in the workplace and how women and men can work together to overcome them.
The Confidence Myth : A Book Review
The Confidence Myth: Why Women Undervalue Their Skills and How to Get Over It, author Helene Lerner acknowledges both the external prejudices and the internal factors that create challenges for women, many of which I have discussed in previous articles. Lerner also debunks some long-held myths about confidence that are important for us to consider: Myth #1: Being confident means you are fearless. Lerner points out that, actually, most people who are successful sometimes feel fear, nervousness, or doubt. In fact, feeling nervous can keep us sharp and alert so that we are poised to do our best at important moments. Myth #2: Being confident means being self-sufficient and not needing help or support. Once again, not true. We all need people to be thought partners, coaches, and cheerleaders who encourage us to take risks and go for what we want. Myth #3: A confident person is calm and certain. Lerner points out that “confidence is taking action while having conflicting thoughts and sensations,” which doesn’t always mean being comfortable. Myth #4: Leadership presence is something you are born with. Not so, says Lerner. Leadership presence involves skills that we can learn. These skills include being authentic, demonstrating poise during stressful times, listening well, dressing appropriately, and using power language to assert yourself (especially true for women). Myth #5: If I don’t do it, no one else will. Lerner notes that learning to say no, setting limits with people, and identifying and prioritizing our own needs are essential to our own success. As women, we are often so focused on the needs of others that we don’t even know what our own needs are. Lerner suggests that we make time for simple pleasures that replenish us; get rid of time bandits like guilt, people pleasing, and perfectionism; and learn to say no. Myth #6: Being a “nice” person means not bragging and not talking about my abilities. We need to be able to toot our own horns and advocate for ourselves. How will others know what we are good at—or how confident we can be—unless we tell them? Myth #7: Women have to be twice as good, or perfectionists, to get ahead. Even in the face of prejudices and negative stereotypes about women, Lerner argues that we need to give up perfectionism. Being perfect is not attainable and striving for that standard is not sustainable. It’s better in the long run to take risks, reach high, and grow from mistakes—and learn to use a standard of “good enough” to keep from getting paralyzed by perfectionism. Myth #8: Good leaders always make rational decisions. Nonsense, once again. Lerner points out that “research shows a positive correlation between intuition and business success.” Learning to listen to and trust our intuition, or inner voice, is not some feminine magical notion. In fact, both male and female leaders talk about the importance of making rapid decisions that draw upon their experience. Lerner states that we can even reframe intuition as “the rapid processing of everything we already know, everything we’ve learned and experienced.” However you explain it, we each have an inner voice we can learn to trust and that can be an important source of information. Lerner’s book is packed with useful information, real-life stories, and exercises to develop important skills for creating the perception of confidence. I highly recommend this book.]]>
Next Steps for Strengthening Relationship Skills
- Listen to someone else without interrupting for five minutes while she talks about something she cares about that she is either dealing with or is frustrated by. You can use nonverbal behaviors, such as nodding or raising your eyebrows, to show that you are listening, but you cannot say anything. Notice what gets in the way of fully listening, and bring your attention back to the speaker. Notice how quickly you may want to interrupt and interject your opinions or your own experiences—but don’t interrupt.
- Now it’s your turn. Ask the listener to let you talk for five minutes about something you care about that you are dealing with or are frustrated by. Notice your reaction to having five minutes to talk without interruption. Is this situation unusual? Do you like it? Do you dislike it? Just notice.
What’s Different about Leading Women?
New Rules for Women, shows—that women often have different relationship expectations of their female colleagues than they do of males. I call these expectations women’s friendship rules. We begin to develop friendship rules at a very young age, but by the time we are adults our friendship rules have become unconscious. Men have friendship rules, too, but because of differences in our gender socialization, theirs are not the same. Women’s friendship rules tend to be much more egalitarian and relational, while men’s expectations, reflected in most workplace cultures as “the right way to be,” are more transactional and hierarchical. Women expect female colleagues and team members to be friendly, to share personal information, and to be collaborative. In fact, the coach in our opening story seems to be reflecting men’s friendship rules when she asks how to get the women to “just focus on the task” of winning games. I told the coach she was asking the women to be men—and they are not men—which would not work. As their leader, her task is to help them build the strong relationships they need for effective teamwork and to be motivated to win. I also suggested that she was another factor in the motivation equation. Not only do our friendship rules create expectations of peers and colleagues, but my research shows that female subordinates often expect different leadership behaviors from their female managers or leaders as well, needing them to be more relational, too. They do not have this expectation of male leaders. This means the female coach may need to spend more time chatting and getting to know her team members than she’s accustomed to motivate them. Here are five tips for leading women in the office and on the playing field:
- Create a shared vision, or picture, of a high-performing team. What is happening? How does it feel to be a team member? How are team members working together? Facilitate a conversation among the team members to help them create a shared vision of what it means to them to be a high-performing team.
- Make team agreements, or explicit friendship rules, about how team members will behave to support each other, be friendly, handle disagreements, compete, and have different roles and styles. We are not all the same, and we need to make our expectations clear to each other and find common ground about what to expect.
- Tend to relationships, and do not push hurt feelings or misunderstandings under the rug. Create regular spaces to clean the relational field, or take time to talk about interactions that have not gone well and create new agreements about how to handle them next time.
- Celebrate successful teamwork.
- Encourage friendships, but discourage cliques, for the good of the team.
Molly and Julie's Story Revisited
Molly and Julie (from my earlier post) is described below.
Step 1: Presession interviews
The facilitator conducts a presession interview by phone, before the face-to-face session. Each party is asked to state her hopes for the meeting and to describe what a positive outcome would be. She then tells her version of what happened and why she felt hurt. The purpose of the interview is to help each woman organize her thoughts and her story, to allow the facilitator to know key details of her story to remind her of them during the session if she forgot something significant, and to build the rapport between each woman and the facilitator.Step 2: The Two-Hour Face-to-Face Session
The parties arrange a two-hour meeting in a quiet, neutral location.The Facilitator Role
The role of the third party, or facilitator, for the face-to-face session is to propose a structure, to get buy-in from the participants to the structure, to help both parties listen to each other and not interrupt each other, and to ensure that both feel heard. The facilitator may help keep track of time boundaries that the parties agree to. Time boundaries may be open (“take all the time you need”) or fixed (“take 20 minutes each”), based upon the structure that is agreed upon. It can be helpful, at the beginning of the session, for the facilitator to express her belief that this process can really work and has worked with others to invite an open mind set for the participants.Roles and Process for Speaker and Listener
Each woman takes turns being either the speaker or the listener. This means that the person who goes first as the speaker has all the time she needs, or all the agreed-upon time, to tell her version of the story, as she perceives it, of how she was hurt and why. During this time, the listener can ask clarifying questions or check for understanding (sparingly), but she cannot argue, debate, express her own opinions, or tell her story. Once the speaker has finished, the listener summarizes what she heard and the speaker corrects that understanding until she feels heard by the listener. The listener doesn’t have to agree; she just has to demonstrate that she heard the speaker’s perspective. Once the speaker verifies that she feels heard, then the listener can state what she heard that was a new insight or new information to her. She will have more opportunity to do this again at the end of the session. The listener may be able to apologize at this point by saying something like, “I’m sorry that my actions/behaviors caused this hurt for you.” If she is not ready to apologize, this can come at the end, but the sooner it can be done, and the more often it can be done, the better!Role Reversal
Next, the listener and speaker switch roles and repeat the process described above for speaker and listener.Wrap-Up
Next, each party states or repeats what she heard from the other party that was a new insight or a deeper understanding. Each apologizes for what she said or did that caused hurt for the other person. (Note: Her intentions are irrelevant. What is important is to acknowledge the impact of her behavior.) For the next step in the process, the facilitator asks each party to make a statement about how she is feeling at the end of this session. Usually, if the participants have fully engaged in the process and have been open, they will say that they are hopeful or cautiously optimistic, reflecting the development of some mutual empathy that has reopened their connection and made renewal of the friendship possible. Because this is a deeply emotional process for most people, it can be hard for people to fully articulate their understandings and feelings, and the facilitator can help people feel comfortable to express themselves. As a final contribution, the facilitator again expresses her belief that this process can really work and has worked with others. She can encourage the parties to stay hopeful and be open to moving forward together and letting go of the past.Guidelines for creating relational resilience
Goal: To create mutual empathy to repair a relationship Skills and Competencies Needed: Listening skills, skills for asking clarifying questions, the ability to apologize. Process: Turn taking as both speaker and listener
Before the face-to-face meeting
• The participants engage support from a third party to facilitate the meeting. • The facilitator interviews each woman before a two-hour face-to-face meeting.
During the two-hour face-to-face meeting
• The speaker tells her story until she feels she has conveyed the important points. • The listener summarizes what she understood until the speaker feels fully heard. • The listener shares new insights or understandings gained from listening to the speaker. • The listener apologizes for the impact of her actions, if she is ready. • The participants switch roles and repeat the above steps. • In the wrap-up, each participant repeats what she now understands and apologizes again. • Each participant shares a feeling about the session (hopeful, optimistic, etc.).
An excerpt from my book, New Rules for Women, available at Amazon (http://www.amazon.com/dp/0982056982/).]]>
How To Be Helpful without Burning Out at Work
recent article in the New York Times, Adam Grant and Sheryl Sandberg talk about how selflessness and helping behavior are expected from women in the workplace, both as supervisors and as colleagues. Scholar Joyce Fletcher explains that many women place a high value on helping others and being a team player. Others also expect us to be helpful, nurturing, and generous with our time and talents. Yet Grant and Sandberg cite several studies showing that when women help others by being informal mentors, volunteering to organize office parties or charity events, and offering to support colleagues, they benefit less from it than men do. And “if a woman declines to help a colleague, people like her less and her career suffers. But when a man says no, he faces no backlash. A man who doesn’t help is ‘busy’; a woman is ‘selfish.’” These different expectations set up another double bind for women—we are expected to do extra helpful things that men are not expected to do, which may cause us to miss career opportunities. And if we don’t help, we are disliked and receive lower performance ratings. Grant and Sandberg also report that an analysis of 183 studies, spanning 15 countries and dozens of industries, shows that women are significantly more likely to feel emotionally exhausted. They note that “in their quest to care for others, women often sacrifice themselves. For every 1,000 people at work, 80 more women than men burn out.” Here are three ways women and men can prevent burnout for women:
- Track and reward helping behavior. Most organizations track and reward individual accomplishments but do not require or reward communal helping behavior. Expecting both women and men to be helpful to the team by assigning communal tasks rather than relying on volunteers and rewarding or valuing helping behavior from both women and men will help to correct the imbalance that often exists.
- Prioritize our own needs as women. Remember Tammy? She forgot to make her own needs as important as the needs of her staff. She will actually be more helpful to them if she takes care of herself and does not burn out. In his recent book, Give and Take, Grant explains that to achieve high performance with low burnout, people need to prioritize their own needs along with the needs of others.
- Men can speak up more to support women and share the load. In a previous article, I shared research showing that men tend to dominate meetings and interrupt women. Instead, men can speak up to draw attention to women’s contributions and can do their share of the team support work and mentoring.
How Relational Courage Saved a Friendship
New Rules for Women, available at Amazon (http://www.amazon.com/dp/0982056982/).]]>