When Talking about Bias Can Make a Situation Worse

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recent New York Times article, Adam Grant and Sheryl Sandberg shared this brain teaser: A father and a son are in a car accident. The father is killed, and the son is seriously injured. The son is taken to the hospital where the surgeon says, “I cannot operate, because this boy is my son.” I confess that I felt stumped, but I could have kicked myself when I read on and saw the answer. Once again, I caught myself, in spite of all the work I have done on challenging gender stereotypes in myself and others, assuming the surgeon was a man—one of those enduring stereotypes about which gender belongs in a role. The doctor in this story was a woman, and the mother of the victim. This is a humbling reminder of how deeply embedded and unconscious the stereotypes we carry in us can be. Grant and Sandberg report that 40 to 75 percent of people today still can’t figure out the brain teaser above. I have previously written about the ways that gender bias might be creating barriers for women at work. In another recent article about the dearth of women in technology, Google was praised for instituting diversity-training workshops last year based on an emerging field in social psychology known as unconscious bias—the pervasive and hidden reflexive preferences that shape our worldviews and reactions to others. Grant and Sandberg point out, though, that the approach Google used can make the situation worse, if not handled carefully. They cite several recent research studies that show that making people aware of stereotypes about women actually decreased the likelihood that research participants would hire a female candidate or judge her likeable. Here’s the catch: we should not stop making people aware of stereotypes, but we have to be very careful about how we do it. Grant and Sandberg note that research shows that if we just say, “These stereotypes are deeply embedded and common in our society,” people seem to hear the message, “Everyone else is biased, so I don’t need to worry as much about what I say or do.” Instead, researchers say that what makes a difference is taking the additional step to be sure that we explicitly communicate the following messages about these biases:

  • These biases are undesirable and unacceptable.
  • Other people want to conquer these biases, and you should, too.
  • Most people don’t want to discriminate, and you shouldn’t either.
A lot of good news is coming out about the positive difference that gender balance can bring to the workplace and about the strengths women leaders bring. I suggest that we remind the people around us in the workplace of these positive facts to help motivate them, and ourselves, to move past gender biases:
  • Men are more confident, but women are more competent.
  • When women lead, performance improves.
  • Start-ups led by women are more likely to succeed.
  • Innovative firms with more women in top management are more profitable.
  • Companies with more gender balance have more revenue.
Let’s become aware of and point out gender discrimination and bias when we see it. I want gender bias to disappear. Shouldn’t your colleagues and your organization want this, too?]]>

Do You Have a Sponsor? (Not a Mentor)

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experience of my clients and recent research show otherwise. Research conducted by Catalyst on 4,000 full-time employed women and men identified as “high potentials” found that women with the same education as their male counterparts, hired at the same time in the same roles, reported significantly less income, job satisfaction, and advancement within a few years of beginning their careers. The Catalyst investigation revealed that the men often received sponsorship, while women received mentorship. Sponsorship differs from mentorship because it goes beyond giving feedback and advice to using the sponsor’s influence with senior executives to advocate for opportunities for the employee. Catalyst’s research concluded that women are overmentored and undersponsored relative to male peers. A special report in 2012 by McKinsey & Company agrees that one of the important barriers to women’s advancement is structural because it is harder for women to get into the right networks of powerful executives. Sylvia Ann Hewlett, in her book, Forget a Mentor: Find a Sponsor, explains the difference between mentors and sponsors this way: mentors give; sponsors invest. She explains that both mentors and sponsors give advice and make introductions, but the difference is that sponsors go out on a limb for you and then make it their business to see you succeed because you carry their brand. In return, protégés work hard, provide a diverse perspective, and help the sponsor realize their vision and goals.

What You Can Do to Find a Sponsor

Sylvia Ann Hewlett suggests the following:
  1. Look around and identify leaders with influence, power, and a voice at decision-making tables. Your mentor may also help you identify potential sponsors.
  2. Choose a sponsor carefully. The people you consider don’t have to be your role models. You don’t have to like or emulate their leadership styles. They shouldn’t be your friends. Sponsors should be two levels above you in a large organization or have the ear of the founder or president in a smaller organization.
  3. Get in front of would-be sponsors (but don’t ask them to be your sponsor):
    1. Ask your manager for stretch assignments that will get you seen by your would-be sponsor.
    2. Request a meeting with your target sponsor for career advice.
    3. Approach your would-be sponsor with an idea for how you can help with a project of interest to him or her. Be concrete about the contribution you want to make, and explain what you are looking for in return (some possibilities include introductions, stretch opportunities or lateral moves).
    4. Cultivate more than one sponsor—one inside your organization and one outside.
Push yourself! And don’t forget to “pay it forward” by being a sponsor to others when the opportunity arises.]]>

Where Are the Women in Technology?

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number of women in computer science has dropped off steeply in the last twenty years, while the technology industry has grown dramatically, and technology companies are complaining that they cannot find enough workers. Here are some interesting facts:

  • In 1985, women made up 37 percent of undergraduates majoring in computer sciences. In 2012, less than 18 percent were women, according to the National Science Foundation.
  • In 1990, 34 percent of those employed in computer occupations were women. By 2011, 27 percent were women, according to the US Census Bureau.
  • An editorial in the New York Times on October 25, 2014, shared that a 2008 report published by the Harvard Business Review found that women quit high-tech jobs at twice the rate of men.
  • At Microsoft, only 17 percent of the technological positions are occupied by women, which is average in the industry.
No one factor can explain the poor representation of women in technology, but the unwelcoming cultures and biases in many technology companies have to play a big part. Consider these challenges women face in technology environments:
  • Being the only woman on a team or in a meeting can get lonely.
  • Masculine workplace cultures often value or condone very combative and competitive behavior that is uncomfortable for many women.
  • Women often feel talked down to or are given subtle messages that they don’t belong in technology.
  • Some women feel their male bosses give credit to male peers for work they have done. They feel invisible.
There is a general cluelessness among many male leaders. The chief executive at Microsoft recently told a room full of professional women that they don’t need to ask for raises. They should just trust the system to be equitable, and they will get raises if their karma is good. Really? Where has he been? My niece recently graduated from engineering school where she was one of very few women. She now has her first job with a large aeronautics company, and she loves her job. She was crying when she called me one day recently. One of her male peers had said to her, “Forget about advancing here. Just look around. You’ll see that women don’t make it as engineers, and you won’t make it either.” She asked me, “Is it true?” This conversation with her broke my heart. A spate of recent articles have put a spotlight on the gender gap in technology companies. This attention is causing some of these companies to admit they need to change and become more welcoming to women. This is hopeful. Women are just as talented in math and science as men, and we want jobs that pay well like those in technology. What we need is the chance to work in environments where we can thrive. Let’s keep up the pressure for change.  ]]>

Next Steps for Supporting Women

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  • Make a list that describes the characteristics of your ideal boss, in general. Then make a list that describes your ideal woman boss. Once you have your lists, compare them. What do you notice? What friendship rules might be operating for you with your ideal woman boss?
  • Be honest with yourself, and put a check mark by the statements below that apply to you. We have all participated in many of these behaviors at some point. Notice them as you go forward and challenge yourself to stop doing them. Have you ever
    • Laughed at a joke told by a man at the expense of a woman?
    • Assumed a woman got promoted because of whom she slept with?
    • Assumed a woman got a job because of a quota?
    • Talked about other women with men to be accepted as “one of the boys”?
    • Said another woman was too sensitive about gender issues?
    • Been more critical of women leaders than of men?
    • Said, “I hate working for women”?
    • Consciously undermined a woman leader?
    • Use the following scoring guide to reflect upon your answers:

    1–2 checks = You are relatively supportive of other women. 3–4 checks = You are somewhat less supportive of other women. 5+ checks = You have a strong tendency to not be supportive of other women.

    1. Notice your reflex to be critical or dismissive of other women, especially if they are successful. Ask a buddy to do this exercise with you. When you each notice the reflex to be critical or dismissive of other women, mark it down in a notebook or electronic notepad. Share your marks with each other weekly to help each other see patterns and raise your awareness.
      An excerpt from my book, New Rules for Women, available at Amazon (http://www.amazon.com/dp/0982056982/).]]>

    Can I Be Your Friend and Your Boss?

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    I really like one of the women I supervise, and we have become friends. We’ve started socializing outside of work, and I really enjoy her company. Lately she has been coming in late and leaving early. I feel she is taking advantage of our friendship, but it is awkward for me. I don’t know what to say or how to say it. I am really uncomfortable with confrontation, and I don’t want to damage our friendship. What should I do? Gladys needs to learn to handle two challenges in this situation: (1) dealing with conflict or confrontation and (2) eliminating boundary confusion to have healthy relationships with coworkers as both a boss and a friend. Women in my research and my women clients frequently report these as common challenges.

    Avoiding Conflict

    Paula, a nurse who participated in my research on women’s relationships in the workplace, sums up the theme of avoiding conflict with friends as follows, “We weren’t raised that way [to be direct and confrontational]. We were told that women didn’t do that … you were to be seen and not heard.” “Seen and not heard”—I remember being told this when I was growing up. I thought I had to avoid confrontation because it could damage a relationship and was not “nice.” But I eventually realized that damage to the relationship was much more likely to occur by avoiding conflict and not dealing directly with differences. By letting bad feelings pile up, I was creating distance and mixed messages. Dealing directly with misunderstandings or hurt feelings and clearing them up actually makes relationships stronger. Many of us don’t have the skills to be direct, but excellent resources are available for learning these skills.

    Boundary Confusion

    Boundary confusion grows out of one of our strengths as women—we are often comfortable with having fluid boundaries and developing friendships with bosses and colleagues at work. Scholars agree that women tend to emphasize the fluid nature of the boundaries between personal life and work life. But fluid boundaries can also cause confusion. Scholars, and about 25 percent of the women in my research, propose that women bosses learn to distinguish between being friends and being friendly with other women at work. I would go a step further and say that this does not need to be an either/or option. We can be both friends and friendly as the boss, but we need to be able to name our role—boss or friend—in any given interaction. We also need to have a clear understanding of how the relational expectations differ for these two roles.

    Use a Tool Called Role Hats

    Gladys can be the boss of her friend, and they can be friends outside of work. I say “outside of work” because it is important that Gladys’s other direct reports not see her showing favoritism in the work environment toward her friend. The key is for Gladys and her friend to learn how to discuss and negotiate their roles and relationship boundaries. Sharon, the CEO of a healthcare services organization, describes a useful tool called role hats: To be friends at work requires total transparency. I explicitly name the role that I’m coming from—boss or friend. And we are always clear about how the hats work—what I can and cannot talk about when I have my boss hat on and how I see my responsibilities. We can also be friends outside of work as long as we stay clear about our hats. The key, then, is to be explicit about your expectations. Gladys can let her friend know that as the boss she is responsible for managing the workload and morale of her department. Accordingly, her friend cannot come in late and leave early. Here are some steps she (and you) can take to clarify role boundaries at work:
    1. Start by sharing your desire to maintain your friendship and have a good work relationship as well.
    2. Name all the functional roles involved in the relationship, such as boss, friend, or colleague.
    3. Discuss each person’s needs in each role, and really listen to each other.
    4. Exchange suggestions for behaviors that could meet each person’s needs in each role.
    5. Establish ground rules for how you will alert each other to your use of a role hat, such as:
      1. Ask me which hat I’m wearing.
      2. Ask me to change hats any time, and I will tell you if I can and why (or why not).
    Good relationships, both inside of work and outside, are important for our well-being, satisfaction, and success. Keeping them strong and healthy takes some effort, but it’s worth it!]]>

    Women in a Man’s World

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    New York Times in April 2013, entitled “Women in a Man’s World,” female executives on Wall Street were interviewed and asked why so few women had made it to the senior ranks. In interview after interview, the female executives blamed themselves for not trying to change the status quo. One of the executives, Irene Dorner, the chief executive of HSBC USA, explained that throughout her career she had “kept her head down, focusing on her own career.” She acknowledged that she and the other female executives in the financial industry had not been very good role models and had not spoken out or complained about misogynistic comments and discriminatory practices. The executive women interviewed for the New York Times article were usually the only women at their levels in their companies. Having limited spaces at the top means that the few women who are there can’t change things alone, so the status quo can continue undisturbed. The junior women in a company may believe a senior woman is choosing not to do anything to help other women when the truth is that the senior woman may feel that her hands are tied. The pressure for lone women who make it to the top to keep their focus on proving themselves to the men, while not being perceived as threatening, is intense. An excerpt from my book, New Rules for Women, available at Amazon (http://www.amazon.com/dp/0982056982/).]]>

    Are Women Better Decision Makers?

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    recent article in the New York Times by Therese Huston says yes!—women are better decision makers in stressful situations. Huston cites research by several neuroscientists that shows that in low-stress situations, women and men make decisions about risk in similar ways. When stress is introduced, however, women bring some unique strengths to the table that result in better decisions. Here are some examples of the positive impact women have had:

    • Credit Suisse examined 2,400 global corporations from 2005 to 2011, which includes the years just before and after the financial crisis, and found that companies with at least one woman on their board outperformed comparable companies with all-male boards by 26 percent.
    • Several studies show that investments run by female hedge-fund managers outperformed those run by male managers.

    Read more

    There Are Limited Spaces at the Top

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    You see the successful women as your competition. You don’t really see the whole pie or all the people out there as your competition. I think it’s easier to compete one on one with a woman than with a man. Scholars have described the mind-set reflected by Cherry and Laurie as “a dearth mentality,” or the feeling that there is not enough to go around. This mind-set could explain why we can sometimes feel that other women are our competition. Marissa, a white government supervisor in her fifties, explained:

    Very sadly, I see it a lot in the upper levels of government that women try to do each other in. Women, when they are promoted, will tend to be appointed at the lower end of the salary scale for their position, while the men almost always come in at the top of the scale. Women will try to do each other in at that upper level if another woman starts at a higher salary than they did. You certainly don’t want some other woman doing better than you.
      An excerpt from my book, New Rules for Women, available at Amazon (http://www.amazon.com/dp/0982056982/).]]>

    Why Confidence Matters for Women and How to Get More of It

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  • Doubted yourself and felt you didn’t deserve a promotion or success?
  • Felt you were a fraud or an imposter?
  • Blamed yourself when a project or exam did not go well?
  • Realized you had asked for less than you could have gotten in a negotiation?
  • Obsessed about being perfect as you researched, prepared, or copyedited your presentation?
  • Hesitated about putting yourself forward for a promotion or other opportunity?
    • If any of these thoughts, feelings, or actions are familiar, you are in good company. Scholars Katty Kay and Claire Shipman, in their Atlantic Monthly article, “The Confidence Gap,” summarize a large collection of research that shows the negative impact of women’s lack of confidence:
    • Men overestimate and women underestimate their readiness for promotions, their abilities, and their actual performance. Women apply for promotions only when they meet 100 percent of the qualifications. Men apply when they meet only 50 percent.
    • Men initiate salary negotiations four times more often than women do, and women ask for 30 percent less money when they do negotiate.
    • Women assume blame when things go wrong, and men blame external circumstances.
    • Women feel the pressure of perfectionism—which actually limits productivity—much more than men.

     What You Can Do to Overcome the Confidence Gap

    Though the confidence gap may seem daunting, you can overcome it. The following actions can help you increase your confidence in the workplace—and beyond:

    Develop a Support System

    Create and nurture a support system of people, women and men, who understand the gender dynamics related to confidence. Your support system should include people from your personal, professional, and organizational contexts who will challenge and encourage you to put yourself forward for opportunities that you may not feel you are qualified for, negotiate for higher salaries and fees, and stretch yourself to do “good enough” work rather than trying to be perfect. As an executive coach, I often push my female clients to ask for double the amount they were going to ask for—or for a significantly higher title than the one offered—and they often get it. And as we know, women have to “smile” while negotiating to avoid being seen as too assertive and, therefore, unlikeable.

    2. Be an Ally to Others and an Effective Boss

    Other women need you to challenge and encourage them to ask for more and to do “good enough” work. Male colleagues can also be important allies, and both male and female bosses need to help their female employees overcome the confidence gap. Many male bosses hesitate to tell female employees that they seem to lack confidence for fear of being seen as sexist. In fact, they may see a female employee as not being ready for a promotion if she doesn’t speak out in meetings when she may feel she is too junior to participate. Understanding gender dynamics can help bosses see that they need to use different approaches to support male and female staff. One of my coaching clients, a male CEO who has an all-female management team, does a great job of seeing the pattern and naming it. He pushes his female managers to apply for promotions they don’t think they are ready for and to face challenges that they hesitate to take on. They have responded to his encouragement and gone on to great success.

    3. Build Skills

    The good news is that showing confidence involves skills that can be learned. Classes in negotiation, presentation, meeting management, and feedback skills can help you feel and be perceived as more confident. A women’s leadership development program can teach you more about how to be successful in the business environment while leveraging your unique strengths as a woman. Scholar Richard Petty says, “Confidence is the stuff that turns thoughts into action.” Don’t hesitate. Even in the face of self-doubt, which will always be lurking just under the surface for many of us, push yourself! Each success will build your confidence.]]>

    Women Are Discouraged from Supporting Other Women

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    You’re playing a game with men because there are no women at the top—so you can’t get too buddy-buddy with women because that takes away from your ability to climb the corporate ladder. She went on to explain that because there are few women at the top, men need to see you as a team player. In other words, they need to feel comfortable that you are going to be able to fit in as “one of the boys” and will not threaten the established order. Shantel, another research participant, explained why she does not participate in women’s support activities at her company:

    I work in a very male-dominated profession, and my goal is to learn to operate within that environment. I have trouble being interested in “the women’s this” and “the women’s that” because my life is focused on how can I get recognized and rewarded by the guys.
    An excerpt from my book, New Rules for Women, available at Amazon (http://www.amazon.com/dp/0982056982/).]]>